Terms of Service
Terms of Service
Admin on Demand, LLC. Effective September 30, 2026 for new customers and October 30, 2026 for existing customers. The previous version applies to existing customers until then and is available on request.
1. Agreement
These Terms of Service ("Terms") are a contract between you and Admin on Demand, LLC, an Oklahoma limited liability company ("Admin on Demand", "AOD", "we", "us" or "our"). We provide services under the names Admin on Demand, AOD, AOD Hosting and New Blog Hosting ("NBH"). By accepting these Terms when you order, or by using our services, you agree to them. If you accept on behalf of an organization, you confirm that you have authority to bind it, and "you" means that organization.
AOD Pulse is governed by its own Terms of Service and Privacy Notice, except that Section 16 (Text Messaging) also applies to AOD Pulse text alerts.
2. Agreement documents
Your agreement with us consists of these Terms; your order, which states the plan, price and billing term; our Acceptable Use Policy ("AUP"); our Privacy Policy; our Data Processing Agreement ("DPA"); and any service level agreement or statement of work signed by both parties. If documents conflict, a signed agreement controls, then your order, then these Terms, then our policies. The AUP applies to every service governed by these Terms. Except for Section 16 as stated in Section 1, these Terms, the Privacy Policy, the DPA and the AUP do not govern AOD Pulse.
3. Eligibility and your account
You must be at least 18 years old and able to enter into contracts. Provide accurate and complete account information and keep it current. Providing false contact or identity information may result in suspension or termination.
You are responsible for keeping your passwords and credentials secure, for using two-factor authentication where we offer it, and for all activity under your account, including activity by contacts you authorize. Tell us promptly if you suspect your account or credentials have been compromised. We may verify your identity before making account changes, granting access to services or acting on a request.
4. Orders and provisioning
Orders are accepted once payment is received and our order review, including fraud screening described in our Privacy Policy, is complete. We may decline any order. Setup and provisioning times are estimates, not guarantees.
5. Our services and your responsibilities
We provide the services described in your plan, order or statement of work. Unless your plan says otherwise, we are responsible for the infrastructure and management tasks included in your plan, and you are responsible for your websites, applications, code, plugins, content, user accounts, the settings you control, the third-party software you choose, and compliance with the laws that apply to your business. Work outside the scope of your plan is billable, and we will tell you before starting billable work whenever practical.
Managed services require administrative access to your systems. You authorize our staff, contractors and tools to access the systems we manage for you as needed to provide the services, respond to support requests, maintain security and investigate abuse. We access your content only as needed for those purposes and keep it confidential.
6. Your content
You keep all rights to the content, data and software you store or run on our services ("Your Content"). You grant us a limited license to host, store, copy, transmit, back up and process Your Content only as needed to provide the services and comply with law. You are responsible for having the rights to Your Content and for giving any notices and obtaining any consents required for personal data you collect. When we process personal data on your behalf, the DPA applies.
7. Security
We use reasonable administrative, technical and physical safeguards appropriate to the services we provide. No system is perfectly secure, and you are responsible for securing the parts of your services that you control.
If we become aware of a security incident affecting personal data we process for your services, we will notify you without undue delay, generally within 72 hours, with the information reasonably available to us so you can meet your own obligations, and we will provide more information as it becomes available.
Unless a written agreement says otherwise, we do not represent that any service by itself satisfies the Payment Card Industry Data Security Standard (PCI DSS) or any other compliance framework. You are responsible for scoping and validating your own compliance.
8. Backups and data after termination
Backups are included only as described in your plan. Backup schedules and retention vary by service, backups may not capture every change, and restores are performed on a best-effort basis unless a written agreement says otherwise. Our servers are not an archive. Keep your own independent copies of anything you cannot afford to lose.
When a service ends, we delete its live data within 30 days, and remaining backup copies expire within a further 30 days. Export anything you need before cancelling. We can help with exports and migrations as billable work.
9. Acceptable use
You must use our services lawfully and in accordance with our Acceptable Use Policy. You must comply with all laws and regulations that apply to you, Your Content and your use of the services. We may remove or disable access to material that violates these Terms or the AUP, with or without notice, and we may suspend or terminate services as described in Section 20.
10. Copyright and DMCA
Using our services to infringe copyrights or trademarks is prohibited, including unauthorized copying of music, books, photographs, software or other works. Offering counterfeit merchandise will result in termination.
We respond to notices of claimed infringement under the Digital Millennium Copyright Act. Send notices to our copyright agent: Copyright Agent, Admin on Demand, LLC, 11063-D S Memorial Drive, PMB 462, Tulsa, OK 74133, USA, email [email protected]. A notice must include the information required by 17 U.S.C. 512(c)(3): your physical or electronic signature; identification of the copyrighted work; identification of the infringing material and where it is located; your contact information; a statement of good-faith belief that the use is not authorized; and a statement, under penalty of perjury, that the notice is accurate and that you are authorized to act for the owner.
We may remove or disable access to the material and will notify the customer. A customer who believes material was removed by mistake may send a counter-notice meeting 17 U.S.C. 512(g)(3) to the same address. We terminate the accounts of repeat infringers in appropriate circumstances.
11. Monitoring
We monitor our network and systems, including services we manage for you, to provide the services, maintain performance and security, prevent abuse and comply with law. Monitoring uses logs, metrics and system data and may incidentally reveal content. We use the information only for these purposes and handle it as described in our Privacy Policy. By using our systems you consent to this monitoring.
12. Network attacks and emergencies
If your service is the source or target of a denial-of-service or other attack, or otherwise threatens the security or stability of our network or other customers, we may take immediate protective action, including rate limiting, filtering, null-routing, isolating or suspending the affected service, with or without prior notice. If you are the target of an attack, we will work with you to restore service when it is safe to do so. We may terminate the affected service only if you are the source of the attack, or if attacks continue to put our network at risk and cannot reasonably be mitigated. Mitigation beyond what your plan includes is billable only with your approval.
13. IP addresses
IP addresses we assign to you remain ours or our upstream providers' and must be returned when your service ends. We may change assigned IP addresses with reasonable notice, or immediately when required for security or by an upstream provider. We may be required to register assignments with the American Registry for Internet Numbers (ARIN), as described in our Privacy Policy.
14. Third-party services and software
Some services depend on third parties, such as data centers, cloud providers, domain registries and software vendors (for example cPanel, CloudLinux and other licensed software). Their products are subject to their own terms. If a vendor increases the price of a license or service we resell, we may pass the increase on with notice as described in Section 17. We are not responsible for third-party outages or changes outside our reasonable control.
15. Support, maintenance and service levels
Support is provided through the client area ticket system and by email to [email protected] (AOD customers) or [email protected] (NBH customers). The response times below are general targets, not a service level agreement, unless you have a signed agreement that says otherwise. Response means the first reply from a member of our team. All times are US Central Time.
Business hours, 8:00 a.m. to 6:00 p.m. Central Time:
- Low priority: response within 4 hours
- Medium priority: response within 2 hours
- High priority: response within 1 hour
- Emergency: response within 30 minutes
After hours and weekends, 6:01 p.m. to 7:59 a.m. Central Time:
- Low, medium and high priority: response within 4, 2 and 1 hours respectively from the start of the next business day
- Emergency: response within 30 minutes
An emergency means a production service is down or an active security incident is in progress. If you do not receive a reply to an emergency within 15 minutes, call 918-872-0657. Non-emergency work you request outside business hours, and requests marked as emergencies that are not, may be billed at our after-hours rate, which we will quote before starting work whenever practical.
We perform scheduled maintenance with advance notice when practical, and emergency maintenance at any time when needed to protect the services. Our General Service Level Agreement applies only to services covered by a formal agreement that references it.
16. Text messaging (SMS) terms
Program: Admin on Demand text messaging, which covers Admin on Demand, AOD Hosting, New Blog Hosting and AOD Pulse. If you opt in, we will send automated text messages to the mobile number you provide. Messages may include AOD Pulse monitoring alerts (website or server downtime and recovery for monitors you configure), support ticket updates and maintenance notices, and billing and account notices. Marketing and promotional messages are sent only if you separately opt in to receive them.
Opting in: You opt in by entering your mobile number and checking a text message consent box when ordering or in your client area profile, or in the AOD Pulse dashboard where available. Each opt-in point shows the program name, the types of messages, that message frequency varies, that message and data rates may apply, how to reply STOP or HELP, and links to these terms and our Privacy Policy. A request to support is an opt-in only if we provide the same disclosure and you expressly agree to it. Consent to receive text messages is not a condition of any purchase.
Frequency and cost: Message frequency varies with your account activity and the alerts you configure. Message and data rates may apply.
Opting out and help: Reply STOP to any message to stop all text messages from our program to that number. You will receive one message confirming your opt-out and no further messages unless you opt in again by replying START or updating your preferences in the client area. You may also opt out by unchecking the consent boxes in your client area profile, by opening a support ticket or by emailing [email protected]. Reply HELP for help, or contact [email protected] or 918-872-0657.
Privacy: Carriers are not liable for delayed or undelivered messages. Your mobile number is shared with our messaging providers and wireless carriers only to deliver messages. Text messaging opt-in data and consent are never sold or shared with third parties or affiliates for their marketing or promotional purposes. See our Privacy Policy for details.
17. Fees, billing and renewal
Prices are in US dollars and do not include taxes, which you are responsible for. Services are billed in advance for the billing term in your order and renew automatically for the same term until cancelled. Your order shows the renewal price and billing term before you buy, and the invoice we issue before each renewal serves as your renewal reminder. Invoices are issued about 14 days before the due date. If you have a payment method on file, you authorize us to charge it on or after the due date for each renewal. Keep your payment information current.
Late payment:
- AOD services: if an invoice remains unpaid 14 days after its due date, a late fee of 10% of the invoice amount is added. We may suspend overdue services after 14 days past due, after notice to you.
- NBH services: no late fee applies. Services are automatically suspended if an invoice remains unpaid 14 days after its due date.
- A service that remains suspended for nonpayment for 30 days may be terminated, and its data is then handled as described in Section 8. Reactivating a suspended service requires payment of all overdue amounts.
Price changes: We will give you at least 30 days' notice by email before a price increase takes effect. Increases apply from your next renewal after the notice period, and you may cancel before then.
Payment disputes: Please contact us before disputing a charge with your bank or payment provider. We may suspend a service while a chargeback is pending.
18. Refunds
If you cancel a new hosting or managed services plan within 15 days of your first payment for it, you are entitled to a full refund of the recurring plan fees included in that payment. Charges listed below as non-refundable remain non-refundable.
New Blog Hosting 60-Day Money-Back Guarantee: for New Blog Hosting hosting plans, you can cancel within 60 days of your first payment and receive a full refund of that payment, no questions asked. To request it, email [email protected] or open a ticket from your account. For New Blog Hosting plans, this guarantee replaces the 15-day refund above. Domain registration fees are not refundable.
The following are not refundable: renewal payments; hourly, project and after-hours labor; setup and migration work already performed; software licenses; domain registrations and renewals; IP address fees; other third-party charges; and services terminated for violating these Terms or the AUP. To request a refund, open a ticket or email [email protected] with your invoice number. Approved refunds are returned to the original payment method, normally within 10 business days. Other prepaid fees are non-refundable except as described in Sections 20 and 28 or where the law requires.
19. Cancellation
You may cancel a service at any time from the client area (Request Cancellation), by support ticket, or by email to [email protected] (AOD) or [email protected] (NBH). You may choose immediate cancellation or cancellation at the end of the current billing period. To avoid being charged for a renewal, cancel before the renewal invoice due date. Cancellation stops future renewals, and an end-of-period cancellation keeps the service active until the end of the period you have paid for. We confirm cancellations in writing, usually by email.
20. Suspension and termination by us
We may suspend a service immediately, with or without notice, if needed to address a security emergency or risk to our network or other customers, to comply with law or a legal order, to stop fraud, for serious or repeated AUP violations, or for nonpayment as described in Section 17. For other material breaches, we will give you notice and a reasonable opportunity to cure, normally 7 days, where practical. We may terminate any service for a breach that is not cured or for repeated violations. Fees for services terminated for violating these Terms or the AUP are not refunded.
We may also end a service for any reason by giving at least 30 days' notice, in which case we will refund prepaid fees for the unused portion of your billing term.
21. Confidentiality
Each party will protect the other's non-public business information, credentials and data with reasonable care and use it only for the purposes of our relationship. Our staff and contractors are bound by confidentiality obligations. This does not apply to information that is public, already known to the recipient, independently developed, or required to be disclosed by law.
22. Privacy and data processing
Our Privacy Policy explains how we handle personal information. When we process personal data on your behalf, our Data Processing Agreement is part of these Terms. You do not need to sign it; you may send a signed copy to [email protected] if you need one for your records.
23. Disclaimer of warranties
Except as expressly stated in these Terms or a signed agreement, the services are provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose and non-infringement, and we do not guarantee that the services will be uninterrupted, error-free or secure, or that data will never be lost.
24. Limitation of liability
To the fullest extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential or exemplary damages, or for lost profits, revenue, data or business opportunities, or business interruption, even if advised of the possibility; and (b) our total liability for all claims relating to the services is limited to the fees you paid us for the affected service in the 12 months before the event giving rise to the claim. These limits do not apply to your obligation to pay fees, your indemnification obligations, either party's fraud, gross negligence or willful misconduct, or liability that cannot be limited by law. Some jurisdictions do not allow certain limitations, so some of them may not apply to you.
25. Indemnification
You will defend, indemnify and hold harmless Admin on Demand, LLC and its officers, employees and contractors from third-party claims, and the related losses, costs and reasonable attorneys' fees, arising from Your Content, your use of the services in violation of these Terms, the AUP or the law, or products and services you offer through our services. We will notify you promptly of any claim, let you control its defense, and cooperate at your expense. You may not settle a claim in a way that admits fault on our behalf or imposes obligations on us without our written consent.
26. Events beyond our control
Neither party is liable for delays or failures caused by events beyond its reasonable control, such as natural disasters, power or telecommunications failures, upstream provider outages, network attacks, labor disputes, or government actions. This does not excuse payment of amounts already due.
27. Governing law and disputes
These Terms are governed by the laws of the State of Oklahoma and applicable federal law, without regard to conflict-of-law rules. Before filing a claim, please contact us at [email protected] so we can try to resolve the issue informally within 30 days. Any dispute that is not resolved will be brought exclusively in the state or federal courts located in Tulsa County, Oklahoma, and both parties consent to their jurisdiction, except that either party may bring an individual claim in small claims court. Nothing in these Terms limits rights that consumers have under the mandatory laws of their place of residence.
28. Changes to these Terms
We may update these Terms. For material changes, we will give at least 30 days' notice by email or in the client area before they take effect. If you do not agree to a material change, you may cancel before it takes effect and receive a refund of prepaid fees for the unused portion of your billing term. Changes required by law or needed to address security or abuse may take effect sooner. The date at the top of these Terms shows when they were last updated.
29. Legal requests
We disclose customer information when required by law or legal process, such as a subpoena, court order or warrant, or when permitted by law and reasonably necessary to prevent imminent harm, investigate fraud or abuse, or protect our rights, the security of our services, our customers or others. Where permitted and appropriate, we will notify you of a request concerning your account.
30. Export controls and sanctions
You may not use the services in violation of US export control or sanctions laws, and you confirm that you are not located in, or acting for a person in, a country or on a list subject to US sanctions that prohibit providing the services to you.
31. General
These Terms, together with the documents listed in Section 2, are the entire agreement between us about the services and replace any earlier agreements on the same subject. If any provision is found unenforceable, the rest remains in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them as part of a merger, acquisition or sale of assets. We send notices to the email address on your account; send legal notices to [email protected] and to our mailing address below. Sections that by their nature should survive termination, including payment, confidentiality, disclaimers, limitation of liability, indemnification and governing law, survive. There are no third-party beneficiaries.
Contact us
Admin on Demand, LLC, 11063-D S Memorial Drive, PMB 462, Tulsa, OK 74133, USA. Phone 918-872-0657. AOD customers: [email protected]. NBH customers: [email protected]. Legal notices: [email protected].
Last updated: September 30, 2026.
