Privacy Policy

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Privacy Policy

Admin on Demand, LLC. Effective September 30, 2026 for new customers and October 30, 2026 for existing customers. Last updated September 30, 2026.

1. Who we are and what this policy covers

This Privacy Policy explains how Admin on Demand, LLC ("Admin on Demand", "AOD", "we", "us" or "our"), which also does business as AOD Hosting and New Blog Hosting ("NBH"), collects, uses and shares personal information. It covers our websites (including aod.tech and newbloghosting.com), our client portals (my.aod.net and my.newbloghosting.com), our hosting and managed services, our support channels and our text messaging program.

AOD Pulse has its own Privacy Notice, which governs AOD Pulse accounts. Section 9 of this policy also applies to AOD Pulse text alerts.

Questions or requests: [email protected], or Admin on Demand, LLC, 11063-D S Memorial Drive, PMB 462, Tulsa, OK 74133, USA.

2. Our role: your account data and your customers' data

For account, billing, support, security, marketing and website information, Admin on Demand decides how the information is used and is the "controller" or "business" responsible for it.

When our customers store or process personal information in the services we host or manage for them (for example their websites, databases, email, backups and servers), we process it on their behalf and under their instructions, as a "processor" or "service provider". The customer's own privacy notice applies to that information, and our Data Processing Agreement governs how we handle it. If your information is held in a website or service operated by one of our customers, please contact that customer, and we will help them respond.

3. Information we collect

  • Account and contact information: name, company, email address, phone number, postal address, authorized contacts, and login credentials (passwords are stored in hashed form).
  • Billing and transaction information: orders, invoices, plan details, billing address, payment method type, card brand and last four digits, and transaction identifiers. Full card and bank account numbers are handled by our payment processors and are not stored on our systems.
  • Support communications: tickets, emails, chat and call notes, and any information or system details you share with us.
  • Service and usage information: resource usage (such as processor, memory, storage and network), system logs, configuration data and monitoring results for the services we provide.
  • Website and device information: IP address, browser and device type, pages viewed, referring site, timestamps, and information from cookies and similar technologies.
  • Security and fraud information: IP address and location derived from it, order details, fraud-screening results, and abuse reports.
  • Text messaging information: mobile number, consent records (time, consent wording shown, IP address and source), opt-outs, and message delivery logs.
  • Marketing preferences: your choices about receiving email and text marketing.
  • Network registration information: organization and contact details we may need to register IP address assignments with ARIN.
  • Referral information: the affiliate or referrer link you used to sign up, if any.

We collect this information from you, from your authorized contacts, automatically when you use our websites and services, from service providers such as payment processors and fraud-screening services, from referrers, and from public sources such as abuse and blocklist databases.

4. How we use information

  • To provide, maintain, secure and support our services, including managing the systems you ask us to manage.
  • To process orders, payments, renewals and refunds.
  • To communicate with you about your account, services, billing, security, maintenance and policy changes.
  • To screen orders for fraud, protect our network and customers, and investigate and resolve abuse.
  • To meet legal, tax and accounting obligations and to enforce our Terms of Service and Acceptable Use Policy.
  • To register IP address assignments with ARIN when required.
  • To understand how our websites are used and to improve our services.
  • To send marketing communications, with your consent where the law requires it. You can opt out at any time.

5. Legal bases (EEA and UK)

If you are in the European Economic Area or the United Kingdom, we rely on these legal bases: performance of our contract with you; compliance with legal obligations; our legitimate interests in operating, securing and improving our services, preventing fraud and abuse, and communicating with business customers; and your consent, for example for marketing text messages and, where required, marketing emails and non-essential cookies. You may withdraw consent at any time.

6. How we share information

We do not sell personal information, and we do not share it for cross-context behavioral advertising. We share personal information only as follows:

  • Service providers that process it on our behalf under contract, including data center and cloud infrastructure providers (such as Google Cloud), Cloudflare (website delivery and security), payment processors (such as PayPal, Stripe and other processors offered at checkout), email delivery providers, messaging providers and carriers (such as Twilio), Google Analytics (website analytics), fraud-screening providers (such as MaxMind), and providers of the software we use to run our business and services (such as WHMCS, cPanel and CloudLinux). A current list is available on request from [email protected].
  • Fraud-prevention networks, such as FraudRecord, to screen orders and, as described in Section 8, to report documented fraud, payment abuse or serious violations of our agreements.
  • ARIN, when we must register IP address assignments; some registration details may be published in ARIN's public database.
  • Referrers, to let an affiliate know that you used their referral link to order.
  • Professional advisers, such as accountants and lawyers, under confidentiality obligations.
  • Legal requests and protection: when required by law, such as by subpoena, court order or warrant, or when we believe in good faith that disclosure is necessary to prevent harm, investigate fraud or abuse, or protect our rights, customers or others.
  • Business transfers: as part of a merger, acquisition, financing or sale of assets, subject to this policy.
  • With your consent or at your direction.

We may share aggregated or de-identified statistics that do not identify you.

7. Cookies and analytics

We use cookies and similar technologies that are necessary to run our websites and client portals, such as login sessions, shopping carts, security and fraud protection, and Cloudflare's network security features. We also use Google Analytics on our public websites and parts of our client portals to understand how visitors find and use them. Google Analytics sets first-party cookies and collects information such as pages viewed, referring site, approximate location and device type, and Google processes it as our service provider. We do not use advertising or remarketing trackers.

You can block or delete cookies in your browser settings or install Google's opt-out browser add-on at tools.google.com/dlpage/gaoptout. Blocking necessary cookies may prevent the client portal from working. Because we do not sell or share personal information for advertising, there is nothing for a Global Privacy Control signal to opt out of today; if that changes, we will honor those signals as an opt-out request.

8. Fraud screening and abuse reporting

To protect against fraud, new orders may be screened by MaxMind and FraudRecord using information such as your name, email address, IP address, phone number and billing details. Orders that are flagged may be held for manual review or declined. If your order is declined, you can contact support to have the decision reviewed by a person.

We may report confirmed fraud, payment abuse or serious violations of our Terms of Service to FraudRecord. Reports are made by our staff based on documented evidence, and you may contact us to dispute a report you believe is inaccurate.

9. Text messaging (SMS)

If you provide a mobile number and opt in, we use your number and related information (name, account and consent records) to send the text messages you agreed to receive, to keep records of your consent and opt-out choices, and to provide support. Messages may include AOD Pulse monitoring alerts, support ticket updates and maintenance notices, billing and account notices, and, only if you separately opt in, marketing and promotional messages. You opt in by entering your mobile number and checking a text message consent box when ordering or in your client area profile, or in the AOD Pulse dashboard where available; each opt-in point shows the full disclosure described in our SMS Terms. Consent to receive text messages is not a condition of any purchase.

Message frequency varies with your account activity and the alerts you configure. Message and data rates may apply. Reply STOP to any message to stop all text messages from our program to that number, or reply HELP for help. You can also change your choices in your client area profile or by contacting [email protected]. Our full SMS Terms and Conditions are part of our Terms of Service.

Your mobile number and message content are shared with our messaging providers (such as Twilio) and wireless carriers only to deliver messages. Text messaging opt-in data and consent are never sold or shared with third parties or affiliates for their marketing or promotional purposes. We keep consent and opt-out records as described in Section 11 so that we can honor your choices and demonstrate consent.

10. International transfers

We are based in the United States, and our systems and service providers are primarily located in the United States. Some of our staff and contractors who provide support may access information from outside the United States. When we transfer personal information from the EEA or the UK, we use appropriate safeguards, such as the European Commission's Standard Contractual Clauses and the UK International Data Transfer Addendum, which are included in our Data Processing Agreement where required.

11. How long we keep information

We keep personal information only as long as needed for the purposes described in this policy, including:

  • Account, billing and tax records: for the life of your account and up to 7 years after it closes.
  • Support, security, access, fraud-prevention and abuse records: according to system-specific schedules based on operational, security and legal needs, and no longer than needed for those purposes. Current details are available from [email protected].
  • Text messaging consent and opt-out records: for as long as you are subscribed and up to 5 years afterward.
  • Marketing preferences: until you opt out, after which we keep a suppression record so we can honor your choice.
  • Website analytics: according to the retention setting of our analytics service, currently no more than 14 months.
  • Customer content in our services: as described in our Terms of Service (live data is deleted within 30 days after a service ends, and backup copies expire within a further 30 days).

At the end of the retention period we delete or anonymize the information. Copies in backups are deleted as those backups expire.

12. Security

We protect personal information with administrative, technical and physical safeguards, including access controls, authentication, encryption in transit, logging and monitoring, backups and staff confidentiality obligations. No method of transmission or storage is completely secure. If a security incident affects your personal information, we will notify you and any authorities as required by law. For data we process on behalf of our customers, we notify the affected customer without undue delay, as described in our Terms of Service and Data Processing Agreement.

13. Your rights and choices

Wherever you live, you may ask us to:

  • give you access to, or a copy of, the personal information we hold about you, including in a portable format;
  • correct inaccurate information (you can update most account details yourself in the client area);
  • delete your information, subject to the exceptions below;
  • stop sending you marketing (use the unsubscribe link in any marketing email, reply STOP to texts, or update your client area preferences).

To make a request, open a support ticket or email [email protected]. We will verify your identity before acting, and we respond within 30 days, or within the time required by the law that applies to you. You may use an authorized agent where the law allows; we may ask for proof of the agent's authority. We will not treat you differently for exercising your rights.

We may keep information when we need it to provide services you still use, to meet legal, tax or accounting obligations, to resolve disputes, to prevent fraud or abuse, or to enforce our agreements. Customers with no active services may ask us to close their account and delete their personal information, subject to these exceptions.

If we decline your request, we will explain why. You may appeal by replying to our decision; we will respond to an appeal within the time required by applicable law.

14. Additional information for US state residents

Several US states, including California, Colorado, Connecticut, Texas, Virginia and others, give residents privacy rights such as the rights to know, access, correct, delete and port personal information, and to opt out of the sale of personal information, targeted advertising and certain profiling. We honor the requests described in Section 13 for residents of every state, whether or not a particular state law applies to us. In the past 12 months we have collected the categories of information described in Section 3, from the sources described in Section 3, for the purposes described in Section 4, and disclosed them to the categories of recipients described in Section 6. We do not sell personal information, share it for cross-context behavioral advertising, or use sensitive personal information to infer characteristics about you. If your appeal under Section 13 is denied, you may contact your state attorney general.

15. Additional information for the EEA, UK and other regions

If you are in the EEA or the UK, you also have the rights to object to processing based on our legitimate interests, to object at any time to direct marketing, to ask us to restrict processing, to withdraw consent, and to complain to your local data protection authority (in the UK, the Information Commissioner's Office). If you are in Australia or another country with privacy laws, you may have similar rights to access and correct your information and to complain to your local privacy regulator. Contact us first so we can try to help.

Customers that need a data processing agreement for GDPR, UK GDPR or US state privacy laws can view and download ours here. It is accepted automatically as part of our Terms of Service; you may send a signed copy to [email protected] if you need one for your records.

16. Children

Our services are intended for adults and are not directed to children. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, contact us and we will delete it.

17. Changes to this policy

We may update this policy from time to time. If we make material changes, we will give customers at least 30 days' notice by email or in the client area before the changes take effect, unless a change is required sooner by law. The current version is always available at https://my.aod.net/privacy.php, and the date at the top shows when it was last updated.

18. Contact us

Admin on Demand, LLC, 11063-D S Memorial Drive, PMB 462, Tulsa, OK 74133, USA. Phone 918-872-0657. AOD customers: [email protected]. NBH customers: [email protected]. Privacy and legal requests: [email protected].