The data controller of your personal information is Admin on Demand, LLC
Information We Collect
Admin on Demand may collect information about you as follows:
Use of Information
We will use your personally identifiable information only as follows:
If you register an account through an affiliate referral link, we may share information with your referrer to let them know that you used their referral to order service.
We may also place a "cookie" that will identify you to us as a repeat visitor or a customer when you visit our website. A cookie is an alphanumeric identifier that is unique to your browser. The cookie will identify your browser to us when you visit our website so that we may customize your visit.
We will not provide any personally identifiable information about you to any third-party other than:
Admin on Demand utilizes FraudRecord and MaxMind to screen new orders for previous fraudulent activity or misbehavior and to report existing customers who violate our Terms of Service. In case of a violation, determined as such solely at our discretion, you may be reported to FraudRecord and/or MaxMind for misbehavior.
Legal Basis for Information Processing
Our legal basis for collecting and processing your personal data depends on the specific data involved and the context in which we collect it. These reasons include:
Storage of Personal Data
The data that we collect from you is stored in the USA, but it may be processed by staff operating outside the US and EEA (European Economic Area) who work for us or one of our affiliates. Such staff may process your data while fulfilling orders and providing support for your services. By using our services, you acknowledge that your data may be processed outside of the EEA.
Protection of Personal Data
Admin on Demand employs a variety of security measures to protect personal data from unauthorized access. However, no part of the Internet can be considered 100% secure.
Your data will be retained and processed as long as it is required to comply with applicable legal, tax, or accounting requirements.
At the end of the retention period, we will either delete or anonymize your data, unless it is stored in a backup archive and isolated from further processing.
Updating, Deleting and Downloading Your Data
You may update your data at any time either through the client area Account section or by submitting a support ticket. We may require proof of identification in order to change certain data fields.
You may request that Admin on Demand export your personal data by opening a support ticket.
Customers with no active services may request that their account be closed and personal data be deleted from Admin on Demand’s databases, with the exception of: billing system access logs, which may be stored for any duration of time at Admin on Demand’s discretion, cases where financially fraudulent or otherwise illegal activity is deemed to have occurred (as determined by Admin on Demand management or law enforcement officials), in which case personal information may be retained indefinitely for purposes of ongoing investigation and prevention of fraud recurrence, or cases where a violation of the Terms of Service has resulted in termination of Customer’s account, in which case personal information may be retained indefinitely for purposes of prevention of further use of Admin on Demand’s services in the future by the offending Customer.
Admin on Demand will not delete any data required to comply with our legal obligations and financial requirements, or any data required to resolve disputes and enforce our legal agreements and policies.
We may contact you directly or through a third-party service provider regarding products or services you have ordered from us. We may also send you marketing emails if you have opted-in through the client area. Communication methods may include: email, text (SMS) message, IRC chat, push notifications, or automated phone calls. Admin on Demand does not offer phone support and will not call you directly at any time.
Use of Non-Personally Identifiable Information
We may share aggregate statistical data about our customers with third parties, such as advertisers or suppliers. This aggregate statistical data will not identify you personally.
Your Rights Under GDPR
If you are a resident of the EEA, you have the following data protection rights, which you may exercise by contacting us via support ticket:
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the EEA.
GDPR Data Processing Agreement
Customers who require a Data Processing Agreement (DPA) in order to comply with GDPR may view and download our DPA here.
You do not need to sign the DPA. By agreeing to our Terms of Service and using our products and services, you are automatically accepting our DPA. If you choose to sign it, you may send a copy to legal[at]aod[.]net
Our service is not available to children under the age of 18, and we will not intentionally maintain personal information about anyone under the age of 18.
Last updated: May 25, 2018